The customer can approach any of our service touch points given below to register a complaint and expect a response within defined time period from complaint registration:
Customer can call our dedicated Helpline number +91 7069 800 900 between 10 AM to 6 PM, Monday to Friday except public holidays.
Customers can write to us at the following email address for complaints: customer.care@ennenncapital.com
www.ennenncapital.com
Customers can visit our branches and enter the details of the complaint in the “Customer Complaint Register” kept at the branch. The complaint register is checked by our auditors/vigilance officer on a periodic basis to ensure quick resolution.
Customers can write to us at Enn Enn One, Behind RR Mall, Vesu, Surat, Surat, Gujarat, India, 395007
In case the customer does not receive a response within the number of days indicated below for each level or if the customer is dissatisfied with the response received from the Company, the customer may escalate the complaint to the next level as indicated below:
If the customer is not satisfied with the resolution received from above channels, the customer can write to the grievance Redressal officer as mentioned below.
Name of Grievance Redressal officer: Vivek Gayakwad
Email ID: gro@ennenncapital.com
Contact No: 0261-2986406
Customers are required to quote the complaint reference number provided to them in their earlier interaction, along with their loan account number to help us understand and address their concerns. An assurance is given to the customer that he would receive a response within 15 days and due efforts will be taken to resolve the complaint well before that.
If the customer is not satisfied with the resolution received or if the customer does not hear from us in 15 days, we request customer to write to our Principal Nodal Officer as per details below on all working days as well as non-public holidays between Monday to Friday from 09:30 AM to 06:00 PM).
Name of Principal Nodal Officer: Mr. Devang Mandaviya
Email ID: pno@ennenncapital.com
Contact Number: 0261-2986418
If the customer is not satisfied with the resolution received or if the customer does not hear from us within 30 days from the date of registration of the complaint, then he/she may lodge their complaint to RBI ombudsman through any of below modes:
Enclosed: Copy of RBI internal ombudsman scheme, 2021.
